The Muthoot Group is a flourishing business empire that has pervaded into each and every big & small town of the country, is home to 18 diversified divisions and 4400 plus branches with a global presence. Over 2,53,000 customers visit the Muthoot Group branches every day. The Group has served over 42 crore customers (including repeat customers) till date. Muthoot Precious Metals Corporation, one of the group companies of Muthoot M George Group endeavor provide ample opportunity to all customers to fulfill their dream of investing in gold with top purities.

Customer Requirement: Being gold is high value product, stock management and control is critical in their business by keeping an effective on control of stock transfers.
Recognizing Reason: INI Technologies introducing the  iBusiness suite ERP and E Commerce solution for their problems described above.
Benchmarks: We provided iBusiness suite ERP and E- Commerce Application that has provision to upload the daily Gold, Silver and Ornament Rate with customs duty charge against different zone (e.g. Kerala / Karnataka etc.) through file upload or manual entry and also to enter the different coinage against Coins and Pendants Category with each denomination such as 0.5 grams, 2 gram, 4 grams etc.
Customer Challenges: They have faced a critical issues in  physical stock management. Also handling concurrent (Total up to 7000) users from above 5400 branches was their other challenge.   Managing Scheme Sales among more than 2 Lakh Customers and their instalments tracking,  Cross Sales and Upgrade sales,  Integrating multiple mode of payments including Net Banking, Credit Cards,  UPA, Wallets etc.
Solution Offered:  INI Technologies offered iBusiness Suite ERP  as a complete solution to address all above concerns and meet their additional features ( like Scheme Management, various types online payment collection, E- Commerce Application etc..) . Also provide multiple Servers to handle heavy data load and network traffic.
Solved Problems:  Gold Coin and Ornaments Manufacturing, Direct Sales and Multiple Scheme based sales etc are completely running on iBusiness suite ERP. Being gold is high value product, stock management and control is critical in their business by keeping an effective on control of stock transfers. N tier architecture that supports Head Office, Zonal Office, Branches office etc under the single core application gives the complete visibility of their business. Concurrent (Total up to 7000) users from above 5400 branches was the other challenge that iBusiness Suite ERP handles smoothly.
Key Features: iBusinesss Suite - ERP

• N Tier architecture
• Role based access rights
• Work Flow
• Stock Management
• Direct Sales from Branches (Sales Invoices)
• Purchase Module
• Scheme Management
• Integrated Financial Accounting
• Loyalty Schemes and Redemption
• Tax Management
• Employee Sales Incentive Management

E- Commerce Portal
      External User Side

• Online Sales of Gold Coins
• Online joining of  Gold Purchase Schemes
• Online Tracking of Loyalty Points
• Payment gateway Integration and online payment

       Internal User

• Online order verification
• Payment Re-conciliation
• Dispatch Handling

DP World has a portfolio of more than 65 marine terminals across six continents. Including new developments underway in India, Africa, Europe and the Middle East.

Customer Requirements: CRM and Help Desk software across the Indian subcontinent ports in order to improve operational efficiency and increased customer satisfaction, they wanted to get resolved customer issues very quickly as well as to maintain the accountability and business continuity.
Why Chosen INI:  INI Technologies having successful implementation of iBusiness Suite ERP, and more over our ERP Support Multi Location, Work flow and Escalation Matrix.  
Benchmarks:  iBusiness Suite ERP  is core application  with business process management  that support work flow and escalation matrix  and comes in multiple flavours will all functional modules. User friendly access for vessel tracking container and tracking with live data from remote server. Centralised help desk and CRM allows to manage the customers support issues globally independent for the customer location of their service branches.
Customer Challenges: DP World engages stake holders  like Importers / Exporters / C&F agent / Statutory Bodies etc from various category and from various location spread across the globe. Many of them have multiple branch office and they are doing business among multiple ports of DP World, So the customer concern can related any of the location may be raising from the any of the customer branches, also it can be related to various nature of cases too.  The cases may need work flow for the verification process, even it need to be approved by top management who sits at different location. Some times it may need to be routed through different departments spread at different locations.  
Solution Offered: INI Technologies offered iBusiness Suite - CRM and Help Desk Management Corporate Edition to DP World as a complete solution to all their CR related problems.
Solved Problems: Implementation of iBusiness Suite ERP - CRM Application helps to manage centralised customer management, N Tier Architecture and Customer multi location support .Hierarchy based escalation matrix powers the CRM operations efficiently. Top management can view clear view of picture  in each cases and efficiency of employees in each port. 
Key Features: iBusiness Suite ERP 

• Multi Location 
• Multi Currency Features 
• Nature of Case based Auto Routing 
• Work flow (Inter Dept and Location) 
• Multi Dept Task team Management 
• Escalation Matrix etc 
• Skill based Routing 
• Performance Analysis

Service Period: INI Technologies Implemented the software since 2016, and it has been successfully running for last 7+ years at DP World India subcontinent all locations. Value Added Service - Hosting : INI Technologies offered the service as a managed hosting services with dedicated servers hosting that includes sever administration, DB administration and proactive support to the internal users.  INI Technologies also maintains the official websites of DP World India subcontinent locations.
Key Achievements: 
• Increased customer satisfaction

• Reduced number repeated issues

• Identified frequent failing & identified area of training

• Achieved Control over customer issues

• Reduced time line to resolve the customer concerns.

• MIS Reports are made available to top management, they can even drill down to root cause

• Ensured Business Continuity  it has become systeme depended rather than person depended 

Christ Nagar College, affiliated to University of Kerala, Trivandrum, was established by CMI Fathers, the pioneers in the field of education and social reforms in the year 2012 at Maranalloor. In Christ Nagar Group of Institutions, along with imparting knowledge, the students are encouraged to emulate the principles of austerity, discipline and truthfulness which have been practiced by Bl. Chavara  Kuriakose Elias the inspiration behind the setting up of all the CMI Institutions.

Customer Requirement: Christ Nagar College, Maranalloor wants to implement Academic ERP  software for implementing the entire automation of the institution. They want to implement online fees Collection module, Online Application Collection  and Rank list generation, students Admission, Fleet Management,  Academic automation and  Parent Teacher Interaction. which is envisaged for the complete automation of the institution.
Recognizing Reason: INI Technologies presenting the iBusiness Suite - Academic ERP that have included all the features they need.
Benchmarks: We introducing the iBusiness Suite - Academic ERP software with all needs of students requirements like admission, registration etc.
Customer Challenges: Manual rank listing of the Students in online application, Fees collection management is  not digitally updated , Academic Management and students portal for checking attendance, exam time table and fee collection management  not updated.  
Solution Offered:  INI Technologies offered iBusiness Suite - Academic ERP  as a complete solution to address all above concerns.
Key Features: iAcademic ERP   Supports

•      Multi Campus
•      Role based Access
•      Online Application Portal
•      Admission Management
•      Academic /Curriculum Management
•      Exam Management
•      Fee Collection ( Online and Offline )
•      Library Management
•      Fleet Management
•      Student Portal
•      Faculty Portal

Value added Services: INI Technologies offered the service as a managed hosting services with dedicated Servers Hosting  that includes Sever Administration, DB Administration and Proactive Support to the internal users. 

Malankara  Orthodox Syrian Church Medical Mission,  Hospital Kolenchery is an 1100 bedded super speciality hospital with reputed medical and nursing college attached. Through its skilled and committed panel of medical professionals,  state of the art modern investigative and therapeutic equipments and its strong  thrust in the social welfare programmes, it has established itself as a centre for excellence in the health care delivery and also in medical and nursing education.

Customer Requirement: The mission hospital is started evaluating various available software applications for colleges and schools.  But they observed many limitations in functional features and usability such as effective management rotation  plan, access from mobile etc. The other concern was the many of the teams member were not much IT Savy  and not much families with technologies. So it was needed to take a special attention on the user Interface, they were well aware that otherwise the change management will not work out.
Recognizing Reason: INI TECHNOLOGIES has detailed presentation of our ERP Software Product iBuisness Suite - Academic for Educational institutions, which is envisaged for the complete automation of the College.  iBuisness Suite - Academic is powered with all functional modules to manage the day to day student life from application and admission till they became a part of alumni.
Benchmarks: iBuisness Suite - Academic has the complete web application management features, enables seamless communication among college management, parents, teachers and administrators to interact, gather information and communicate at a mouse click. Students, Teachers and Parents with their respective user name and password have access to information about the curricular and extra-curricular activities of the student.
Solution Offered:  iBuisness Suite - Academic ERP to automate entire academic curriculum related processes like Student Management, Time table and attendance management, Examination, Fees Collection, HR Module, Library, Hostel and  till they become a part of alumni of the institution. Modules with enhanced reporting system . 
Solved Problems: Our iBuisness Suite - Academic  ERPs efficient master rotation  and clinical rotation plan module is highly efficient to manage the rotations, change rotations, shift schedules etc. Library management issues are solved by using the software. here was series of training and hand holding session carried out to the non IT familiar team members. The implementation of  iBuisness Suite  - Academic ERP helps the medical college to become more productive with their time and make optimal use of their resources. Transparency among Admin, Faculty and Students.
Key Features: iBuisness Suite - Academic ERP 

• Multi Campus Management
• Role Bases Access Control
• Worl Flow  Academic Curriculum Management
• Time Table (Theory and Practicals, Clinical Posting)
• Attendance management module  Exams and Promotions
• Library Management (Per College/School)
• FEE Collection Management
• Web Access for Students and Parents (per college)    

Value Added Service: INI Technologies offered the service as a managed hosting services with dedicated servers hosting that includes sever administration, DB administration and proactive support to the internal users.  INI Technologies also maintains the official websites of Mosc Medical College, Hospital and  Nursing College.

Jubilee Mission Medical College Hospital and Research Institute is one of the pioneer institution on in Health Care and Education in South India. Our Academic ERP meets the end to end Academic requirements start- ing from admission,fee collection,academic life cycle management, library management,hostel management etc.

Customer Requirement:  M/s.Jubilee Mission wanted to automate  the complete business process of the entire student lifecycle and academic curriculum related processes (like Timetable and Attendance Management, Exams, Fee Management, HR & Payroll Module, Hostel, Library etc).  They have multiple Institutions under the same management such as Medical College, Nursing College and School of Nursing
Recognizing Reason:  The management of appointed a committees to identify suitable solution to manage all Institutions under the same plat form.  They have found that we are are serving for many institutes.  They went some our customer sites to have a feed back from them on the capabilities of our platform,  They have received extremely good reports on performance and support.
The key features recognised as multi campus features and  multi location workd flow,  of iBusiness Suite ERP.  User friendliness , faculty access , student access added values to the same.
iBusiness Suite - Academic ERP, it is powered with all functional modules to manage the day to day student life from Application, Admission and Alumni.
Benchmarks: We introducing the iBusiness Suite - Academic ERP with the complete web portal management features, enables seamless communication among school management, parents, teachers and administrators to interact, gather information and communicate at a mouse click.
Customer Challenges: They have to implement Library Punch in/Punch out mechanism with library Software and Punch in machine. It was not implemented with their existing library software and also there is no option to add bound volumes and acquisition options. Fees collection management is not digitally updated, Master Rotations, Clinical Rotations and Clinical Evaluations were manually updated. They have to generate all MIS reports for various Audit purpose. 
Solution Offered: iBusiness Suite - Academic ERP to automate  entire academic curriculum related processes like Student Admission, Fee Management, Examination, Attendance Management, Library Module, Hostel and till they become a part of alumni of the institution. 
Solved Problems:  One of the major challenge for the to manage the Master Rotations of students in departments for duty (as the part of training) . Our The Master Rotation Management Module helped to reduce the complexity of the same and helped them ensure all students are getting sufficient practical experience as prescribed by university. In Library management they wanted us to keep different subscription schemes for students and faculties (Number of books, holding time, delayed penaltly  etc), also keeping periodicals as bound volumes.  Every thing more than their exception has been achieved by us.  Biometric integration to access the library ensures control of access and also helps to evaluate the utilisation of facilities are achieved. The configuration and implementation of non-IT familiar faculties was one of the major challenge their.  The implementation of our  Academic ERP software helps the medical college to become more productive with their time and make optimal use of their resources. Transparency and control in business process among Admin, Faculty, and Students. It is end-to-end Green in  communication and documentation  assures you entire functioning of your organization as a paper-less office, so it saves the nature too.
Key Features: iAcademic ERP Supports

• Multi Campus
• Role Based Access Rights
• Work flow for Approval And Verification
• Academic /Curriculum Management
• Attendance Management
• Exam Management
• Fee Collection
• Library Management
• Web Access for Students and Parents (per college)

Spices Board was constituted on 26th February 1987 under the Spices Board Act 1986 (No. 10 of 1986) with the merger of the erstwhile Cardamom Board (1968) and Spices Export Promotion Council (1960). Spices Board is one of the five Commodity Boards functioning under the Ministry of Commerce & Industry. It is an autonomous body responsible for the export promotion of the 52 scheduled spices and development of Cardamom (Small & Large).

Customer Requirement: Spices board of India wants to design and development of their E Commerce Application.
Recognizing Reason: INI Technologies introducing the Data Base Installations Setup and Administration, Design and Development of New Modules Features, Firewall and Security Administration, etc. And they recognize that we have the good solution for their problems.
Benchmarks: We provide the Dynamic Corporate E commerce Application with Product Stock and Price Management. Firewall, and Security Administration, Managed Dedicated Hosting and Maintenance and Ongoing Supporting for their Application.
Customer Challenges:  Spices board facing Online order handling and stock management.
Solution Offered: INI Technologies offering the iBuisness Suite - E- Commerce Application for order fetching and Online Payment Collection. 
Key Features:  iBusiness Suite - E Commerce Application  

• Multi Admin
• Role Based Access Rights
• Category Wise Products Management
• Product Stock and Price Management
• Dynamic Delivery Charge
• Delivery tracking

Value Added Service: INI Technologies offered the service as a managed hosting services with shared servers hosting that includes sever administration, DB administration and proactive support to the internal users.   

The Kerala Minerals & Metals Ltd, one of the major Govt. Manufacturing company of Kerala,  handles Manufacturing Titanium Dioxide through the chloride route, KMML produces very pure rutile grade Titanium dioxide pigment.

Customer Requirement: Kerala Minerals & Metals Ltd needs the document management software for capturing, storing, securing and retrieving documents on their daily basis. The primary goal of this document management software is to make it possible to create and manage documents in the organization's Integrated Document Management System. The software also assists in establishing controls to routinely manage internal audits and management reviews.
Recognizing Reason: INI Technologies Document management Software, include the processes and procedures of their organization uses as it pertain to capturing, storing, securing and retrieving documents on a daily basis., these processes and procedures can be greatly improved with the use of document management software.
Benchmarks: The document management software including Creation / Changes of document within the respective department using their desktop in the organizations network. Online paperless communication and Easy irretrievability and traceability of document with controls. Electronic approval & Issue of documents and Internal audit monitoring and control.
Customer Challenges:  The Kerala Minerals & Metals Ltd, facing  major problem is Managing the introduction of new documents, Controlling the editing or changing of documents and Restricting the availability of documents to authorized personnel only. 
Solution Offered: The Access in the application and documents restricted to authorized personnel based on the pre defined access rights definition set by M R. Electronic approval & Issue of documents, access of current version of relevant documents from all the points of use and Prompt removal of obsolete documents from all the points of use. We Supports the proposed coding system of classifying records and reference documents and Linking of records/ evidence documents / formats with document.
Solved Problems: We Eliminate the endless email strings of attachment after attachment and hand delivery of business critical information which is prone to being lost or stuck under a pile of papers. The Document Control security features ensure that document change and distribution can only take place when authorized, like managing, controlling etc. Preventing unintended use of obsolete documents and Online paperless communication. On- line alerts/ Messages to inform document status and Internal audit monitoring and controlling process. 
Key Features : iBusiness Suite - Doculflex ERP 

• Roles based/Department predefined document access rights, like view & change request
• Change request management workflow
• Document Version Control
• Online alerts/ Messages to inform documents status 
• Document Change Acceptance tracking from users
• Easy Irretrievability and traceability of document with controls
• Tracking of activities  Prompt removal of obsolete documents and archives
• Electronic approval & Issue of documents
• Supports the proposed coding system of classifying records and reference documents
• Internal audit process monitoring and control
• Linking of records/ evidence documents / formats with document

KSINC (Kerala Shipping & Inland Navigation Corporation Ltd) is the pioneer of inland navigation in the Kerala waterways. It is a Government of Kerala undertaking, created by the union of the Kerala Inland Navigation Corporation (KINCO) established in 1975, and the Kerala Shipping Corporation (KSC) established in 1974. KSINC’s deluxe mini-cruise vessel Sagararani offers trips along the scenic Kochi backwaters. These vessels have a passenger capacity of 100 and a speed of 7 knots. Nefertiti is a luxurious cruise having capacity of 200 passengers, Owned and operated by Kerala Shipping and Inland Navigation Corporation Ltd. 

Customer Requirement: The Kerala Shipping & Inland Navigation Corporation Ltd want to design and development of their Online  Booking Engine and Ticketing Platform for  KSINC’s own cruise vessels the premier Sagararani and the exclusive luxury cruise Nefertiti. 
Recognizing Reason:  INI Technologies presenting the clients list of  ERP Applications for their reference and model of functional modules.
Benchmarks: Our perfect design and development of ERP and E commerce applications, was impressed to the KSINC team. 
Customer Challenges:  They faced to manage multiple vessels online ticketing through same admin panel with multiple user access . Also they wanted to manage multiple packages, plans and process agent commission based on their booking.   
Solution Offered:  INI Technologies offering to KSINC to iBusiness Suite E- Ticketing platform to meet the above requirements and additional features.        
Solved Problems:  INI Technologies provided an application for enhancing features of KSINC. In this application, we have included multiple vessels online ticketing module. Custom packages, plans and addons Management from admin area. They can control and monitor online bookings of each vessels. We have provide three type  of bookings 1) Direct booking for customers, 2) Agent booking, 3) Own login booking for internal users . Also integrated agent commission module.
Key Features: 

• Multi Division
• Multi Admin
• Role based access rights
• Custom Packages and Plans
• Online Payment Gateway
• Agent Management

Value Added Service: INI Technologies offered the service as a managed hosting services with dedicated servers hosting that includes sever administration, DB administration and proactive support to the internal users.  INI Technologies also maintains the official website of KSINC.

Indian Institute of Management Kozhikode is one of the premier management schools established by the Government of India, dedicatedly devoted to nurturing future business leaders in teaching, learning, consulting, research, and innovation. Spread over about 112.5 acres of land, IIM Kozhikode, is situated on two hillocks in the Kunnamangalam Area of ancient city of Calicut in Kerala. The institute was set up in 1996 by the Government of India in collaboration with the State Government of Kerala, It is one of the most efficient Institutions in the country.

Customer Requirement: IIMK was in requirement of developing  a Web Application for managing the corporate Web Portal a latest technology plat form in order to manage the site with latest contents.  The design they wanted as custom and responsive design with dynamic facilities.
Recognizing Reason:  INI Technologies presenting the clients list of  ERP and Web Applications for their reference. And also introduced the functional modules they need. 
Benchmarks: Our perfect design and developing of clients applications, was impressed to the IIMK team. 
Customer Challenges:   Indian Institute of Management Kozhikode, need a perfect responsive and dynamic design for their website with relevant functional modules like online applications for admission, careers module, student directory etc..
Solution Offered: We are offering the Design and Coding of Web Application with features they want. And also use case testing, Performance Testing and User acceptance testing, Bug–fixing, unit testing and documenting.
Solved Problems:  INI Technologies created the IIMK website with multiple functional module like Online Applications, Career Module, Education Verification, Course Module, Journal and Publications Module, Faculty Profile, Tender Management, Students Directory, Payment Gateway Integration, etc. 
Key Features: 

• Multi lingual
• Multi division Support
• Multi admin support
• Role based access rights
• Wok flow integrated                                                           

Carmel College is a budding institution of higher education affiliated with the University of Kerala. It is located in the scenic and peaceful village of Muhamma, in the district of Alappuzha. The College was founded in 2014. It is owned and managed by Nazareth Carmel Educational Charitable Trust, under the CMI congregation.

Customer Requirement: They required a perfect College ERP to automate  entire academic curriculum related processes (like Student Registration, Admission, Academic activities Fees Management, Examinations and HR & Payroll Module).
Recognizing Reason:  INI Technologies presenting the detailed presentation of iBusiness Suite Academic ERP, it is powered with all functional modules to manage the day to day student life from application and admission.
Benchmarks: We introducing the model of iBusiness Suite Academic ERP with the complete features, enables seamless communication among college management, parents, teachers and administrators to interact, gather information and communicate at a mouse click.
Customer Challenges:  Manual rank listing of the Students in online application, Fees collection management is  not digitally updated , Academic Management and  students portal for checking attendance, exam time table and fee collection management not updated.   
Solution Offered:  INI Technologies offering the iBusiness Suite - Academic ERP with function modules they needed. And also added Human resource and payroll, Web access for Students and Parents. 
Solution Offered:  INI Technologies offered iBusiness Suite - Academic ERP  as a complete solution to address all above concerns.
Key Features: iAcademic ERP   Supports

• Multi Campus
• Role based Access  
• Online Application Portal
• Admission Management
• Academic /Curriculum Management
• Exam Management
• Fee Collection ( Online and Offline )
• Library Management
• Fleet Management
• Student Portal
• Faculty Portal

Value Added Service: INI Technologies offered the service as a managed hosting services with dedicated servers hosting that includes sever administration, DB administration and proactive support to the internal users.  INI Technologies also maintains the official website of Carmel College Muhamma.

Indus Marketing has grown into a leading distributor of industrial consumables in Karnataka, representing Industry leading brands and catering to a varied customer base in manufacturing segments of Machine building, General Engineering, Auto ancillary, Aerospace, Furniture etc. 

Customer Requirement: Indus Marketing needs to implement Trading ERP, E commerce and Managed Hosting with Security & Backup Services.
Recognizing Reason: INI Technologies presenting the detailed presentation of iBusiness suite ERP with all functional modules and our clients E-Commerce website pages.
Benchmarks: The Key functional features of iBusiness suite ERP like  Purchase Sales (POS)  multi location, Stores &  Inventory Management for  Multi Location ,Billing and collection & Business Promotional schemes.
Customer Challenges: They faced big challenge to showcase different level of product categorization,  product stock management, Product Racking and Kitting  and its price updation .
Solution Offered:  INI Technologies offering the functional modules of  iBusiness Suite -Trading ERP.
Solved Problems: We have Implemented iBusiness Suite ERP functional modules which includes Purchase Module , Sales (credit/cash),  materials management (stores, purchases, inventory), credit/cash), Billing and collections,  Finance and accounting, Human resource and Payroll (loans, payroll processing, salutatory deductions and returns), Work Force Management for the effective management of company.

Key Features: iBusinesss Suite - ERP

• N tier architecture
• Role based access rights
• Work Flow
• Stock Management
• Sales Module
• Purchase Module
• Inventory
• Racking and Kitting
• Integrated Financial Accounting
• Tax Management
• Work Force Management
• HR and Payroll

Green valley is manufacturer of Packaged Drinking Water located in Kolencherry, Ernakulam. The company came into existence in the year 1998 under the headship of    Mr. Jacob T Abraham, the Managing Director of the Company.  Green Valley is an epitome of pure packaged drinking water and they are the top of the line manufacturers for packaged drinking water based in Kerala.

Customer Requirement: The Green Valley group need the iBusiness suite ERP with functional modules.
Recognizing Reason:  INI Technologies presenting the detailed presentation of iBusiness suite ERP with all functional modules.
Benchmarks: They are impressed in our ERP with functional modules like Software administrative, production schedule and production management, Billing and collection , Human resource and payroll, Fixed asset management, etc.
Customer Challenges: They have to digitalize their Stock Management, Production execution, Payroll Process, Asset Management. 
Solution Offered: INI Technologies offering the  iBusiness suite ERP with all the functional modules they want.
Solved Problems: We are implementing our iBusiness suite ERP functional modules which includes software administrative module, materials management for production (stores, purchases, inventory and material issue for production, Re- order levels), Production schedules and production process management(production order, production process, job orders, semi finished, finished tracking), Finished goods stores, inventory, sales(credit/cash), Billing and collections, Credit control, Finance and accounting, Human resource(role definition, recruitment, duty scheduling, attendance, leave, etc). Payroll (loans, payroll processing, salutatory deductions and returns), Fixed asset management (fixed asset, depreciations and maintenance management) for the effective management of company.
Key Features:  iBusiness Suite ERP

• N tier architecture
• Role based access rights
• Work Flow
• Production
• Stock Management
• Sales Module
• Purchase Module
• Inventory
• Integrated Financial Accounting
• Tax Management
• HR and Payroll
• Asset Management

M/s The Central Institute of Fisheries Technology (CIFT) set up in 1957 is the only national centre in the country where research in all disciplines relating to fishing and fish processing is undertaken. The institute started functioning at Cochin in 1957. Research Centres function at Veraval (Gujarat), Visakhapatnam (AP) and Mumbai (Maharashtra).

Customer Requirement: CIFT needs to develop a dynamic Web application and Library Module and it needs to meet Guidelines for Indian Government Websites. 
Recognizing Reason:  INI Technologies presenting the clients list of Web applications  for their reference. And also introduced the functional modules they need. 
Benchmarks: Our perfect design and developing of clients websites, was impressed to the CIFT team. 
Customer Challenges: The Central Institute of Fisheries Technology , need a perfect responsive and dynamic design for their Library application with relevant functional modules. 
Solution Offered: We are offering the Design and Coding of Web Application with features they want. And also Use case testing, Performance Testing and User acceptance testing, Bugfixing, unit testing and documenting.

The mandate of the National Institute for Rubber Training is updating technical knowledge and skill of each segment of the rubber industry value chain which are essential for its sustainability and growth. The Institute focuses human resource development by providing state of the art technological training and skill to personnel involved in the Indian Natural Rubber Industry comprising of rubber plantation, processing, product manufacture, marketing and consuming sectors. Entrepreneurship development and employability enhancement are also prioritised areas of the Institute. The Department has thus a significant role in the development and sustainability of the Indian rubber industry.
 

Customer Requirement: They have manage whole procedures of their training programmes digitally.
Recognizing Reason: INI Technologies presenting the iBusiness Suite - Academic ERP that have included all the features they need.
Benchmarks: We introducing the iBusiness Suite - Academic ERP software with all procedures of students registration, Online Fee Collection etc..
Customer Challenges: They have used google forms for Participant Registration and their fee collection managed manually. They had manually generated various types of MIS reports. And also enquiry handling was very difficult to coordinate and Schedule corresponding programmes. 
Solution Offered:  INI Technologies offered iBusiness Suite - Academic ERP  as a complete solution to address all above concerns.
Key Features: iAcademic ERP   Supports

• Multi Campus
• Role based Access  
• Online Application Portal
• Admission Management
• Academic /Curriculum Management
• Fee Collection ( Online and Offline )
• External Faculty Remuneration
• Financial Accounting
• Inventory Management 

The Marine Biological Association of India was established in the year 1958 to serve the cause of promotion of research on marine sciences in the Asia- Pacific region. Enshrined in the articles of the association is the primary cause to create among its members an active interest in the field of marine biology and allied marine sciences. Journal of the Marine Biological Association of India (JMBAI) is one of the most popular journal by MBAI. 

Customer Requirement: The Marine Biological Association of India, needs to develop a Journal Management solution that has a provision for Online Article Submission, Online Review Process and Online Editorial Board. 
Recognizing Reason:  INI Technologies presenting the clients list of Web applications  for their reference. And also introduced the functional modules they need. 
Benchmarks: Our perfect design and developing of clients websites, was impressed to the MBAI team. 
Customer Challenges: They have faced lot of issues in the Manuscript Submission, its review, Manuscript re submission, work flow and journal publishing.  
Solution Offered: INI Technologies offering the Journal Management Module, Publications Module, Member Directory and online Payment Gateway solution for their site.
Solved Problems:  INI Technologies provided Dynamic web application and Journal Management solution that has a provision for Online Article Submission, Online Review Process and Online Editorial Board. Admin user can monitor and manage all these stages. Other Solutions provided by INI technologies are Content Management Software, Publications Module, Member Directory and online Payment Gateway solution.
Key Features:  

• Multi admin Facility 
• Multiple Journal Management
• Member Directory
• Online Manuscript Submission
• Manuscript Review
• Resubmission
• Editorial Board

DP World has a portfolio of more than 65 marine terminals across six continents. Including new developments underway in India, Africa, Europe and the Middle East.

Customer Requirements: CRM and Help Desk software across the Indian subcontinent ports in order to improve operational efficiency and increased customer satisfaction, they wanted to get resolved customer issues very quickly as well as to maintain the accountability and business continuity.
Why Chosen INI:  INI Technologies having successful implementation of iBusiness Suite ERP, and more over our ERP Support Multi Location, Work flow and Escalation Matrix.  
Benchmarks:  iBusiness Suite ERP  is core application  with business process management  that support work flow and escalation matrix  and comes in multiple flavours will all functional modules. User friendly access for vessel tracking container and tracking with live data from remote server. Centralised help desk and CRM allows to manage the customers support issues globally independent for the customer location of their service branches.
Customer Challenges: DP World engages stake holders  like Importers / Exporters / C&F agent / Statutory Bodies etc from various category and from various location spread across the globe. Many of them have multiple branch office and they are doing business among multiple ports of DP World, So the customer concern can related any of the location may be raising from the any of the customer branches, also it can be related to various nature of cases too.  The cases may need work flow for the verification process, even it need to be approved by top management who sits at different location. Some times it may need to be routed through different departments spread at different locations.  
Solution Offered: INI Technologies offered iBusiness Suite - CRM and Help Desk Management Corporate Edition to DP World as a complete solution to all their CR related problems.
Solved Problems: Implementation of iBusiness Suite ERP - CRM Application helps to manage centralised customer management, N Tier Architecture and Customer multi location support .Hierarchy based escalation matrix powers the CRM operations efficiently. Top management can view clear view of picture  in each cases and efficiency of employees in each port. 
Key Features: iBusiness Suite ERP 

• Multi Location 
• Multi Currency Features 
• Nature of Case based Auto Routing 
• Work flow (Inter Dept and Location) 
• Multi Dept Task team Management 
• Escalation Matrix etc 
• Skill based Routing 
• Performance Analysis

Service Period: INI Technologies Implemented the software since 2016, and it has been successfully running for last 7+ years at DP World India subcontinent all locations. Value Added Service - Hosting : INI Technologies offered the service as a managed hosting services with dedicated servers hosting that includes sever administration, DB administration and proactive support to the internal users.  INI Technologies also maintains the official websites of DP World India subcontinent locations.
Key Achievements: 
• Increased customer satisfaction

• Reduced number repeated issues

• Identified frequent failing & identified area of training

• Achieved Control over customer issues

• Reduced time line to resolve the customer concerns.

• MIS Reports are made available to top management, they can even drill down to root cause

• Ensured Business Continuity  it has become systeme depended rather than person depended 

The Kerala Minerals & Metals Ltd, one of the major Govt. Manufacturing company of Kerala,  handles Manufacturing Titanium Dioxide through the chloride route, KMML produces very pure rutile grade Titanium dioxide pigment.

Customer Requirement: Kerala Minerals & Metals Ltd needs the document management software for capturing, storing, securing and retrieving documents on their daily basis. The primary goal of this document management software is to make it possible to create and manage documents in the organization's Integrated Document Management System. The software also assists in establishing controls to routinely manage internal audits and management reviews.
Recognizing Reason: INI Technologies Document management Software, include the processes and procedures of their organization uses as it pertain to capturing, storing, securing and retrieving documents on a daily basis., these processes and procedures can be greatly improved with the use of document management software.
Benchmarks: The document management software including Creation / Changes of document within the respective department using their desktop in the organizations network. Online paperless communication and Easy irretrievability and traceability of document with controls. Electronic approval & Issue of documents and Internal audit monitoring and control.
Customer Challenges:  The Kerala Minerals & Metals Ltd, facing  major problem is Managing the introduction of new documents, Controlling the editing or changing of documents and Restricting the availability of documents to authorized personnel only. 
Solution Offered: The Access in the application and documents restricted to authorized personnel based on the pre defined access rights definition set by M R. Electronic approval & Issue of documents, access of current version of relevant documents from all the points of use and Prompt removal of obsolete documents from all the points of use. We Supports the proposed coding system of classifying records and reference documents and Linking of records/ evidence documents / formats with document.
Solved Problems: We Eliminate the endless email strings of attachment after attachment and hand delivery of business critical information which is prone to being lost or stuck under a pile of papers. The Document Control security features ensure that document change and distribution can only take place when authorized, like managing, controlling etc. Preventing unintended use of obsolete documents and Online paperless communication. On- line alerts/ Messages to inform document status and Internal audit monitoring and controlling process. 
Key Features : iBusiness Suite - Doculflex ERP 

• Roles based/Department predefined document access rights, like view & change request
• Change request management workflow
• Document Version Control
• Online alerts/ Messages to inform documents status 
• Document Change Acceptance tracking from users
• Easy Irretrievability and traceability of document with controls
• Tracking of activities  Prompt removal of obsolete documents and archives
• Electronic approval & Issue of documents
• Supports the proposed coding system of classifying records and reference documents
• Internal audit process monitoring and control
• Linking of records/ evidence documents / formats with document

Spices Board was constituted on 26th February 1987 under the Spices Board Act 1986 (No. 10 of 1986) with the merger of the erstwhile Cardamom Board (1968) and Spices Export Promotion Council (1960). Spices Board is one of the five Commodity Boards functioning under the Ministry of Commerce & Industry. It is an autonomous body responsible for the export promotion of the 52 scheduled spices and development of Cardamom (Small & Large).

Customer Requirement: Spices board of India wants to design and development of their E Commerce Application.
Recognizing Reason: INI Technologies introducing the Data Base Installations Setup and Administration, Design and Development of New Modules Features, Firewall and Security Administration, etc. And they recognize that we have the good solution for their problems.
Benchmarks: We provide the Dynamic Corporate E commerce Application with Product Stock and Price Management. Firewall, and Security Administration, Managed Dedicated Hosting and Maintenance and Ongoing Supporting for their Application.
Customer Challenges:  Spices board facing Online order handling and stock management.
Solution Offered: INI Technologies offering the iBuisness Suite - E- Commerce Application for order fetching and Online Payment Collection. 
Key Features:  iBusiness Suite - E Commerce Application  

• Multi Admin
• Role Based Access Rights
• Category Wise Products Management
• Product Stock and Price Management
• Dynamic Delivery Charge
• Delivery tracking

Value Added Service: INI Technologies offered the service as a managed hosting services with shared servers hosting that includes sever administration, DB administration and proactive support to the internal users.