iSurvey - Customer Satisfaction Survey Module
iSurvey is an excellent market research tool.
Customer/employ survey is essential for the continual improvement of a growing organization. The iSurvey module is an excellent tool provided by INI Technologies, for gathering useful information about your company's processes and services.
It helps to find out whether your customers and employees are happy with your services, and utilize this information to improve your organization's performance.
Customer survey is the best method to understand their opinions and needs.
INI’s Call Management module helps you register and process all complaints, wishes, requests for information and malfunctions. Your front office processes the calls that can be resolved quickly. If a call requires a specialist, it can be forwarded to your back office or one of your suppliers.
- Facility to integrate the Standard ISO Survey forms of your organizations to web format and presented to your customer for response. The program sends an email message, with your content, and a link to the survey form.
- A database of employee users with access to the program features and customers is maintained online and updated by your designated personnel.
- Maintains log of all activities.
- Saves the time and cost of sending survey forms via FAX or mail.
- No technical knowledge necessary to use module
- Survey response forms can be sent to multiple personnel i.e. sales, qc, production.
- Nominal Cost for setup and yearly renewals.