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iForce - Sales/WorkForce Management Software with work flow




Workforce Management Software

Workforce management module of INI Technologies is a system that automatically records all the stages in a sales process. It includes a contact management system which tracks the multiple levels of customer contacts like Administrative Contact, Technical Contact, Billing Contact, Decision Making Persons information etc. This software allows top level management to track all the interactions that have been made between the company/executive and the customer. This ensures that work efforts are not duplicated, reducing the risk of irritating customers. 

 
  Setting targets and objectives based on inputs (usually via a Interaction management engine) 
     
  Assigning actors responsible for achieving objectives 
     
 

Control processes for ensuring objectives are being achieved within 

a given time frame 
a given constrained context (customers and/or markets) 
     
  System management to handle uncertain environments 
     
  Time management— accurately measures the tasks and the fraction of time needed for each task. 
     
  Call management— Plan for customer interaction accounts for the fraction of Interaction management engine reps that comply with the process and have successful calls. 
     
  Opportunity management— If the process is followed correctly then a sales opportunity exists. The fraction of Interaction management engine reps that use the tools, comply with the objective are all measured. 
     
  Account management— For multiple opportunities with a customer the account is measured by the tools, process, and objectives. 
     
  Territory management— For monitoring the account, the territory is measured by the number of account reps and perspective versus active customers. 
     
  Day Reports – It suppers the management for day activity reports of the Sales Force

 

 

 

 


Features

  • Daily reporting systems
  • Case follow ups and escalation facility
  • Target Settings
  • Performanace Analysing
  • Work scheduling
  • Multi-user Facility: Separate login feature with restricted access rights
  • It allows top management to track all the interactions that have been made between the company/executive and the customer
 


Benefits

  • This ensures that sales efforts are not duplicated, reducing the risk of irritating customers. 
  • It automatically records all the stages in a sales process. i.e Lead,  Quote, Follow-ups , Service Contract etc. 
  • If it is not adopted and properly integrated to all departments, there might be a chance of lack of communication which could result in different departments contacting the same customer for the same purpose. 
  • In order to mitigate this risk, it must be fully integrated in all departments that deal with customer service management.

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