· iRelations Basic : Using the user login the customers can login to the portal and can access the pages. In iRelations Basic is not interactive but in that we can provide restricted user access.
· iRelations Standard: In iRelations Basic version of customer login, it can enabled interactions by posting queries/ grievances. The system will be issuing a reference number and the response and communications can be continued through the portal itself. The end-to-end communications can be documented. iRelations Standard will have multi department and multi administrative user access.
· iRelations Enahced : The iRelations Enachanced version supports multi department and multi administrative user access with Escalation Matrix